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Client FAQs:
What is home care? The term home care covers a broad range of health care and support services. Community Home Care provides in-home personal care services and companion/homemaker services. Our home care provides the additional support individuals might need to stay in the home, or for additional assistance wanted in an independent and assisted living facility.
What does private duty home care mean? Private duty means clients are private pay. Basically, there is no government money involved.
What does a personal care aide do? A personal care aide assists our clients with activities of daily living such as bathing, grooming, eating, dressing, continence care, providing medication reminders, and other personal care services.
What does a companion/homemaker do? A companion/homemaker caregiver can assist our clients with many items around the house and in the community including: light housekeeping, running errands, setting up social outings with friends, pet care, and anything to help our clients remain comfortable in their home or place of residence.
Why should I hire Community Home Care when I can hire my neighbor? Community Home Care is a professional company that offers many assurances for its clients.
- We carry Liability and Workers' Comp Insurance
- Every employee pays taxes automatically
- Each caregiver goes through a rigorous screening process
- Interviews
- Caregiver competency testing
- Criminal background & driving record check
- Reference checks
- Drug testing prior to employment as well as random tests
- “Best Fit Matching” which finds compatibility between a caregiver and client
- Orientation and training
What kind of assistance do I need? There are 6 basic types of daily activities that we can provide assistance for, in addition to all of the companion and homemaker services we provide
- Bathing
- Eating
- Dressing
- Toileting
- Transfers/Ambulation
- Maintaining Continence
What areas are you available in? Community Home Care will be providing services to the David City area which includes about a 20-mile radius out from David City Including:
- Schuyler
- Abie
- Octavia
- Bruno
- David City
- Bellwood
- Rising City
- Garrison
- Surprise
- Ulysses
- Dwight
- Brainard
What kind of hours are caregivers available? We are available 24 hours a day, seven days a week (as caregiver availability permits).
Do you have a minimum number of hours for a visit? Yes, Community Home Care has a minimum of 2 hours per visit.
How do I start service? You can call our toll-free number to get more information regarding getting started, check out our website, or email us at info@mycommunityhomecare.com. Even if you just have questions or are curious about how we can meet your needs, don't hesitate to give us a call.
If I have errands, a doctor's appointment, or social events I want to attend, can my caregiver drive me? Yes, your caregiver can provide transportation for you.
Does your company provide housekeeping services? Yes, Community Home Care can provide light housekeeping chores such as dusting, vacuuming, and kitchen and bathroom maintenance.
What kind of people can you provide assistance for?
We are here to give comfort and care to:
- Seniors
- People with disabilities
- People with dementia or Alzheimer's
- Post-op patients
- People who have suffered strokes or heart attacks
- New mothers
- Parents with childcare needs
- Anyone who could use additional assistance around the home
- People in assisted living facilities or independent living facilities
For the many people providing daily care to someone in their home, we are here to help with respite care options. Let us assist
and support you with temporary relief from those responsibilities, guided by our Care Team.
Who do I pay for services? Community Home Care will bill weekly. Payment will be paid directly to the Community Home Care business office at:
Community Home Care
1919 S 40th St., Suite 302
Lincoln, NE 68506
Caregiver FAQs
I would like to join your Care Team. Where do I begin? You can download our employment application, stop by our office at
827 Seventh St. in David City for an application, or you can call us toll-free at 855-402-CARE(2273) and we will email or mail one
to you!
I'm in college, can you work with my schedule? We will take into account your availability when we are developing a schedule that works for you and our clients. Our clients need care at all times of the day, so it takes a variety of people and schedules to make it all work.
How often will I get paid? Our Care Team employees will be paid every two weeks.
Where are you located? We have two offices, one in Lincoln, and one in David City at St. Joseph's Villa. We have our business office in Lincoln where you will be receiving your check and getting other paperwork. Our satellite office is in David City at St. Joseph's Villa.
What do I have to wear to work? Our caregivers wear scrubs while on the job. We provide one pair to all new employees during orientation, which will be free of charge after successfully completing 90 days of employment with us. We require that all of our caregivers have proper footwear.
How do I fill out my time sheet? Community Home Care uses a program called Telephony where our caregivers call into a number from the client's home to clock in and out from their shifts. So there is no more worrying about tracking your own hours by paper. Your hours are approved in the system and we can then email out your time sheet. The client also receives a copy of their caregivers' time sheets at the end of the week, along with their weekly invoices.
What happens if I get hurt while working? We have professional workers' compensation insurance for incidents when a caregiver gets hurt during a shift. We require that our caregivers call the office immediately to report the incident if they are hurt on the job.
What happens if I get sick and cannot come to work? We require that caregivers call in 4 hours prior to a scheduled assignment. Providing more notification is a courtesy to the client and the company, as Community Home Care strives to ensure there are no interruptions in service for our clients. The more time the office has to find a backup caregiver, the better our service delivery is.